FAQ’s
-
Professional hair color application on dirty hair is a thing of the past and just plain unpleasant. Our advanced hair color is oil-infused, which means it is a thicker consistency and best applied on clean hair without build-up. Ready for a myth-buster? Stylists DO NOT prefer to work on dirty hair. Like ever. Itchy, strong dyes are so 20 years ago and shouldn’t have a place in any modern salon. So stay clean and worry-free.
Haircutting may also begin dry, depending on the style chosen. All haircuts differ, so please arrive with clean, dry hair for this service. Notifications for your appointment are delivered via email and text 2-3 days before your reservation, which is the perfect friendly reminder to please cleanse that mane. Please refrain from applying temporary gray coverage and/or dry shampoo on your hair as the hair color will have more difficulty penetrating through the build-up. You got this.
-
Please arrive with clean, dry, detangled hair. Refrain from pulling hair back in any manner. (Buns, ponies, braids, etc- nada.) Curly Cuts always begin with the hair dry in its natural state, so it is imperative that our clients come with the hair prepared properly. Please avoid heavy products such as gel, mousse, excessive cream, etc. Please arrive with 1-2 day hair. Heavy product also makes it more challenging to apply hair color correctly. Little product is just fine. We just need to be able to run our fingers through your hair. Please use your best judgment. You got this. Please prep properly to avoid Hair Prep Fee, $25.
-
Please communicate to your stylist if you need to be done by a specific time prior to the day of your appointment. That way, the stylist has time to plan accordingly and make schedule modifications if needed.
-
These services do not align with our beliefs regarding healthy hair services. We encourage and educate our clients on how to care for their natural texture. These services compromise the hair and work against those principles.
-
We set our service prices based on a standard amount of color & time used for clients. However, some clients require us to use more color & time to complete their services, therefore we charge the cost of the extra product utilized.
-
We are not a “walk-in” style business. Our stylists have a high demand for their time and in order to accommodate a client’s preference of date and time, we pre-book at least one appointment ahead of time during the salon visit. This guarantees that clients have the time needed for their appointments and keep everyone organized.
-
We ask that you communicate any changes to your stylist at least one week in advance so schedules can be modified. If a stylist blocked time for a full highlight (3+hrs) and you only want a haircut, it greatly affects their work week. We thank you for being mindful.
-
A valid credit/debit card will be required to book all appointments. All information is encrypted and will not be viewed by our systems. We kindly request a minimum of 48 hours for any canceling or reschedules. Cancellations made within 24 hours will result in a fee of 50% of the service total. No exceptions.
-
Yes! We have custom workstations and free Wi-Fi that enables our clients to work remotely if needed. We ask that you bring headphones in order to respect our guest experience.
-